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SMS Notification Consent

Last updated: April 28, 2026

This page describes how Outpush Voice collects opt-in consent from business owners before sending SMS notifications, the messages they will receive, and how to opt out at any time. This page is provided in compliance with Twilio's toll-free verification requirements and the Telephone Consumer Protection Act (TCPA).

Pilot status (April 2026): SMS delivery is currently in carrier verification (Twilio toll-free / A2P 10DLC). During this period, lead notifications are delivered to business owners by email only. The signup form below already collects SMS consent, so when carrier verification approves, accounts that opted in flip to SMS automatically with no additional action required. Email delivery continues as a fallback channel even after SMS goes live.

Program Overview

Program Name
Outpush Voice Lead Notifications
Who Receives Messages
Business owners and authorized account members of small home-services businesses (plumbers, roofers, HVAC technicians, dentists, electricians, locksmiths, and similar) that have signed up for Outpush Voice.
What Messages Are Sent
SMS notifications when a caller reaches the business's phone line and our AI receptionist captures lead information. Each message contains the caller's name, phone number, address (when provided), the issue or request summary, the urgency level, and a link to view the full call transcript on the Outpush Voice dashboard.
Message Frequency
Approximately 5 to 30 messages per month per business, depending on the volume of calls received. Some businesses with higher call volume may receive more; some with lower volume may receive fewer. Frequency is driven entirely by inbound caller activity, not by Outpush.
Standard Rates
Message and data rates may apply. Outpush Voice does not charge per message, but your wireless carrier may charge standard SMS rates depending on your plan.

How Consent Is Collected

Business owners opt in to SMS notifications during account setup at outpush.ai/signup. Consent is collected via a checkbox on the signup form before any account is created. The signup form looks like this:

Business name
Smith Roofing
Owner name
John Smith
Mobile phone number (where lead alerts will be sent)
(863) 555-0142

The checkbox is unchecked by default. The signup form cannot be submitted without this checkbox being affirmatively checked. The full text of the consent statement is identical to the language shown above.

Sample Messages

Examples of the SMS messages a business owner will receive after opting in:

NEW LEAD — Outpush Voice 🚨 Emergency · Burst pipe in basement 📞 Mike Walters (515-555-0142) 📍 1409 Davenport Ave 💬 "Water everywhere, can someone come tonight?" 👉 Reply YES — we'll call you and connect you to Mike now Or tap for transcript: outpush.ai/c/abc123 Reply STOP to opt out
NEW LEAD — Outpush Voice ✅ Routine · AC tune-up scheduling 📞 Sarah Chen (407-555-0198) 💬 "Looking to schedule annual maintenance" 👉 Reply YES — we'll call you and connect you to Sarah Or tap for transcript: outpush.ai/c/def456 Reply STOP to opt out
Outpush Voice — Usage Alert You've used 80% of your monthly minutes (160 of 200). View usage: outpush.ai/billing Reply STOP to opt out

Opt-Out and Help

You can manage your subscription at any time by texting one of these keywords to the Outpush Voice number:

STOP
Unsubscribe. You will receive a confirmation message and no further SMS notifications will be sent. You can resubscribe at any time by texting START.
HELP
Get help. You will receive a message with our support contact information.
START
Resubscribe. If you previously opted out, this re-enables SMS notifications.
YES
Initiate callback. When you reply YES to a lead notification, Outpush Voice will call your phone and bridge you directly to the original caller. This is the only SMS reply that triggers an action other than subscription management.

You can also unsubscribe by emailing [email protected] or by visiting your account settings at outpush.ai/settings and toggling SMS notifications off.

Confirmation Messages

After opting in via the signup form, you will receive an immediate confirmation SMS:

You're signed up for Outpush Voice lead alerts. Reply HELP for help, STOP to opt out. Msg & data rates may apply.

After replying STOP, you will receive a confirmation that the opt-out was successful:

You've been unsubscribed from Outpush Voice notifications. No more messages will be sent. Reply START to re-subscribe.

After replying HELP, you will receive support contact information:

Outpush Voice: missed-call lead notifications. Reply STOP to opt out. Email [email protected] for help. Msg & data rates may apply.

What We Do Not Do

Data Handling

SMS data is processed and delivered by Twilio, Inc. as our SMS service provider. We retain SMS delivery logs for 12 months for operational and compliance purposes, after which they are deleted. The content of lead notifications (caller name, phone, address, etc.) is retained as part of your call records and is governed by the Outpush AI Privacy Policy.

Contact

Questions about the SMS notification program?

By using Outpush Voice, business owners agree that they have authority to receive SMS notifications at the phone number provided during signup, that the phone number belongs to a person or device they own or are authorized to use, and that they are not under any contractual or regulatory restriction that would prohibit receipt of SMS at that number.